30 Blog posts

CI CONNECT – Customer Experience News, Guides, & more…

4 Technology Trends Improving Customer Experience in 2016 Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to…

Privacy Law & Compliance Updates

Ten tips from Canada’s privacy commissioner to prevent employee data snooping Six years ago a bank employee was caught going through the financial records of another staff member who was in a relationship with her ex-husband. The spying had been going on for four years. The federal privacy commissioner, who has dealt with several privacy…

Payments Industry News 2016

**PAYMENTS COMPLIANCE AND INNOVATION IN CANADA**   Rapid transformation of the payments ecosystem is creating swift transformational change to the regulatory and legal framework in Canada’s payments system. Now is the time to look ahead and proactively plan your initiatives to improve your organization’s risk and compliance strategies and ensure the continuing safety and security…

Storytelling – A Valuable Tool in Litigation

**STORYTELLING**   Part of the fabric of our society is storytelling. It is everywhere. We remember stories, we want to see and hear them. They sell products via ads, newspapers, books, magazines and movies. Our caveman ancestors probably only communicated through stories. From when we were children we were told stories and they usually had…

Building Aboriginal Relationships in BC

B.C. First Nation leaders ask PM to reject LNG terminal site First Nation leaders in B.C. have made a direct appeal to Prime Minister Justin Trudeau to stop a major liquefied natural gas project from being built adjacent to juvenile salmon-rearing habitat.  [Read More…]   ANALYSIS: Can Trudeau deliver on his First Nations promises? The…

Advertising & Marketing Law 2016

**DIGITAL MARKETING COMPLIANCE IN A CONNECTED WORLD**   CRTC battles forces of dorkness, takes action against notorious botnet In the second such announcement in less than a week, the Canadian Radio-television and Telecommunications Commission (CRTC) has publicly announced an advanced investigative action — this time against an unnamed organization suspected of involvement in the distribution…

#CIWLF By The Numbers: Women’s Leadership Today

*NEW SERIES*   I Wish I Knew Then: 6 Power Women Share Most Valuable Career Advice “Be brave. The price of inaction is far greater than the cost of making a mistake.” – Meg Whitman, CEO, HP [Read More…] October 5, 2015   More women, minorities running in GTA in federal election “I think that a…

Advertising & Marketing Law – Industry News

  The CASL regime(s) – anti-spam and anti-malware CASL is a new regime, with significant administrative monetary penalties (maximum CA$10 million), and is broader in scope than the anti-spam laws of the US and other countries.  If you do business in Canada, you are likely aware that Canada’s Anti-Spam Law (CASL) targets unsolicited commercial electronic messages (CEMs). The…

Advertising & Marketing Law – Industry News

  Red Bull settles false advertising lawsuit for $13M It turns out a can of sugar-laden energy drink may not spontaneously make you sprout wings after all. According to court documents filed in New York Federal Court, Europe-based energy drink company Red Bull has agreed to pay out up to $13 million US in compensation to settle…

Women in Leadership – Industry News

Has new era of female government leaders in Canada already faded? There was a time when women served as premiers in half of Canada’s provinces. It was short-lived — just “one brief shining moment,” for those who yearn for parity. It began in February 2013 when Kathleen Wynne took over Ontario and ended, if not…