23 Blog posts

CI CONNECT – Customer Experience News, Guides, & more…

4 Technology Trends Improving Customer Experience in 2016 Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to…

Privacy Law & Compliance Updates

Ten tips from Canada’s privacy commissioner to prevent employee data snooping Six years ago a bank employee was caught going through the financial records of another staff member who was in a relationship with her ex-husband. The spying had been going on for four years. The federal privacy commissioner, who has dealt with several privacy…

Storytelling – A Valuable Tool in Litigation

**STORYTELLING**   Part of the fabric of our society is storytelling. It is everywhere. We remember stories, we want to see and hear them. They sell products via ads, newspapers, books, magazines and movies. Our caveman ancestors probably only communicated through stories. From when we were children we were told stories and they usually had…

Advertising & Marketing Law 2016

**DIGITAL MARKETING COMPLIANCE IN A CONNECTED WORLD**   CRTC battles forces of dorkness, takes action against notorious botnet In the second such announcement in less than a week, the Canadian Radio-television and Telecommunications Commission (CRTC) has publicly announced an advanced investigative action — this time against an unnamed organization suspected of involvement in the distribution…

Advertising & Marketing Law – Industry News

  The CASL regime(s) – anti-spam and anti-malware CASL is a new regime, with significant administrative monetary penalties (maximum CA$10 million), and is broader in scope than the anti-spam laws of the US and other countries.  If you do business in Canada, you are likely aware that Canada’s Anti-Spam Law (CASL) targets unsolicited commercial electronic messages (CEMs). The…

Advertising & Marketing Law – Industry News

  Red Bull settles false advertising lawsuit for $13M It turns out a can of sugar-laden energy drink may not spontaneously make you sprout wings after all. According to court documents filed in New York Federal Court, Europe-based energy drink company Red Bull has agreed to pay out up to $13 million US in compensation to settle…

Women in Leadership – Industry News

  The Multiplier Effect: 3 Adaptations To Help Women Scale Big There is no doubt: women entrepreneurs are a powerful economic force. In the US, they start businesses at twice the rate of men and are at least half owners of 46% of privately held firms in the country. Even more impressive, the post-recession increase in…

Payments Compliance – Industry News

Keeping the Bank Account at the Center of Payments Changing consumer behavior in payments is something banks cannot ignore. With an increasing number of startup and non-financial technology companies operating in the world of payments, making sure the bank account remains at the center of each payments is a main point of focus for the…

Women in Leadership – Industry News

Women leaders may reduce Wall Street risky business Could the global financial market meltdown of 2008 have been avoided if Wall Street had more women executives? That’s the starting point of new University of British Columbia research that will investigate the relationship between gender and risk in the male-dominated global financial industry. Hazel Hollingdale, a…

Deenah Patel

Deenah Patel Marketing & Communications Leader Global Business Services IBM Canada Ltd.       Biography Deenah Patel is the Marketing and Communications Leader for Global Business Services responsible for managing strategies to promote and enable growth for IBM’s consulting and application management services division.  Interlocking closely with the Canadian, Americas and world-wide organization, she…

Kate Kerr

Kate Kerr Vice-President Pigeon Branding + Design       Biography Kate Kerr is a believer.  She believes in the power of reinvention and effective change.  She believes in the power of well-considered brands and the ability of design to powerfully influence consumer choice.  She has brought her beliefs to bear while leading global efforts…

Public Relations & Communications Energy Related News

Fairbanks lawmaker proposes building emergency coal power plant ignoring ,federal regulations, posted on the Greenfield Daily Reporter A Republican senator says Alaska should ignore federal regulations and plan to build a large-scale coal-powered plant to generate electricity in the event of an energy crisis. [Read More…]   Ohio Businessman Pleads Guilty After Dumping Fracking Wastewater Into…