42 Blog posts

CI CONNECT – Customer Experience News, Guides, & more…

4 Technology Trends Improving Customer Experience in 2016 Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to…

Privacy Law & Compliance Updates

Ten tips from Canada’s privacy commissioner to prevent employee data snooping Six years ago a bank employee was caught going through the financial records of another staff member who was in a relationship with her ex-husband. The spying had been going on for four years. The federal privacy commissioner, who has dealt with several privacy…

Storytelling – A Valuable Tool in Litigation

**STORYTELLING**   Part of the fabric of our society is storytelling. It is everywhere. We remember stories, we want to see and hear them. They sell products via ads, newspapers, books, magazines and movies. Our caveman ancestors probably only communicated through stories. From when we were children we were told stories and they usually had…

Building Aboriginal Relationships in BC

B.C. First Nation leaders ask PM to reject LNG terminal site First Nation leaders in B.C. have made a direct appeal to Prime Minister Justin Trudeau to stop a major liquefied natural gas project from being built adjacent to juvenile salmon-rearing habitat.  [Read More…]   ANALYSIS: Can Trudeau deliver on his First Nations promises? The…

The Future of Union-Management Relationships

**UNION MANAGEMENT RELATIONSHIPS**   The future of work is changing. Is your union-management relationship prepared? When considering union-management relationships, we think of collective bargaining, employee benefits, duty to accommodate – issues critical to both long-term and day-to-day labour relations within any organization. Yet against this backdrop rests a fundamental question that unions and employers alike…

#CIWLF By The Numbers: Women’s Leadership Today

*NEW SERIES*   I Wish I Knew Then: 6 Power Women Share Most Valuable Career Advice “Be brave. The price of inaction is far greater than the cost of making a mistake.” – Meg Whitman, CEO, HP [Read More…] October 5, 2015   More women, minorities running in GTA in federal election “I think that a…

Immigration & International Workers – Industry News

Temporary Foreign Worker Program: ‘Stiff’ new penalties coming Dec. 1 New penalties for employers who break the rules when hiring foreign workers come into force on Dec. 1. During boom times, Canada’s oil sector has been a major employer of temporary foreign workers. [Read more…]   Foreign visitors to Canada to face electronic screening Starting…

Canadian Workplace Pensions Forum – Industry News

Canadians Need a Policy Nudge to Enhance Pension Contributions Pension reform continues to hold interest across the country, especially given the willingness of the federal Conservatives to at least talk about expanding the Canada Pension Plan (CPP). [Read More…]   Why Canadians have a lot riding on U.S. airline stocks and don’t even know it Whether…

Leadership Succession Planning Forum – Industry News

Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Who Can Push for Change Within a…

Western Talent Management Summit – Industry News

Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Kenney to consider local exemptions to TFW program after provincial complaints – See more at: http://www.hrreporter.com/articleview/21737-kenney-to-consider-local-exemptions-to-tfw-program-after-provincial-complaints#sthash.HmmqMz7D.dpuf Energy Matters Kenney to consider local exemptions…