Heads of Government meet to discuss Ontario’s public-sector transformation

Leaders from across various government levels and departments united in Toronto last May to share what the Ontario government emphasized as key discussions in their sectors. Read on for a summary of the notes from the 2018 GovConnect Ontario forum and view the completed post-event report. On May 8, 2018, key transformation stakeholders connected at…

Discussing major government transformation issues in BC

To share what our government leaders from the Province of BC highlighted as main areas of for them, we’ve collated notes from GovConnect BC’s breakout Interactive Roundtable sessions. Digital-savvy citizens have lofty expectations about the delivery of government programs. The public’s demands for a more dynamic online-user experience, the use of trusted digital identities, and…

BC Government – Be Part of the Plan: Paving the Way Forward in the Face of Change

What can governments do to keep moving forward when in times of change and future uncertainty? Watch what Chris Moore has to say ahead of GovConnect BC in December 2017. For years, citizens have enjoyed the benefits of the consumerization of technology in the private sector. Now tech-savvy citizens are holding governments to higher expectations.…

Government Leaders Meet to Re-Imagine the Future of Government

Government leaders tasked with digital transformation, privacy & security, and open government & citizen engagement from across Canada came together in Ottawa at GovConnect Canada 2017. Read what happened here.

A Visual Synopsis of GovConnect Canada: Re-Imagining the Future of Government

GovConnect Canada and InnoGov commissioned Jenn Shepherd to create a visual synopsis of the key themes of GovConnect Canada 2017. See what came out of the day. GovConnect Canada and InnoGov commissioned Jenn Shepherd to create a visual synopsis of the key themes of GovConnect Canada on October 17, 2017. Our delegates and moderators were…

CI CONNECT – Customer Experience News, Guides, & more…

4 Technology Trends Improving Customer Experience in 2016 Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to…

Privacy Law & Compliance Updates

Ten tips from Canada’s privacy commissioner to prevent employee data snooping Six years ago a bank employee was caught going through the financial records of another staff member who was in a relationship with her ex-husband. The spying had been going on for four years. The federal privacy commissioner, who has dealt with several privacy…

Payments Industry News 2016

**PAYMENTS COMPLIANCE AND INNOVATION IN CANADA**   Rapid transformation of the payments ecosystem is creating swift transformational change to the regulatory and legal framework in Canada’s payments system. Now is the time to look ahead and proactively plan your initiatives to improve your organization’s risk and compliance strategies and ensure the continuing safety and security…

Storytelling – A Valuable Tool in Litigation

**STORYTELLING**   Part of the fabric of our society is storytelling. It is everywhere. We remember stories, we want to see and hear them. They sell products via ads, newspapers, books, magazines and movies. Our caveman ancestors probably only communicated through stories. From when we were children we were told stories and they usually had…

Advertising & Marketing Law 2016

**DIGITAL MARKETING COMPLIANCE IN A CONNECTED WORLD**   CRTC battles forces of dorkness, takes action against notorious botnet In the second such announcement in less than a week, the Canadian Radio-television and Telecommunications Commission (CRTC) has publicly announced an advanced investigative action — this time against an unnamed organization suspected of involvement in the distribution…