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4 Technology Trends Improving Customer Experience in 2016

Donna-PeeplesCustomer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to see major brands going to great lengths to ensure expectations are met, and exceeded. Donna Peeples, IRT moderator at CI Connect’s CX Forum elaborates: [Read more]  

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Featured Event

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When: Thursday, May 12, 2016 – Where: InterContinental Yorkville | Toronto

To learn more visit: CXForum

CI Connect’s 360° Experience Forum is an exclusive, invitation-only event. Network and engage with senior-level experts and thought-leaders to address critical issues related to your specific CX questions and concerns. At this interactive CI Connect event, you will meet and have ample one-on-one time with fellow heads of, VPs, and C-Suite leaders in: Customer Experience – Customer Service – Customer Relationship Management Digital Channels & Platforms – e-Commerce – Marketing – Loyalty Strategy & Innovation – Human Resources – Business Development