CI CONNECT – Customer Experience News, Guides, & more…

4 Technology Trends Improving Customer Experience in 2016 Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to…

Privacy Law & Compliance Updates

Ten tips from Canada’s privacy commissioner to prevent employee data snooping Six years ago a bank employee was caught going through the financial records of another staff member who was in a relationship with her ex-husband. The spying had been going on for four years. The federal privacy commissioner, who has dealt with several privacy…

Supply Chain & Logistics News

How a supply chain strategy can help your business break into new markets by Mary Teresa Bitti, posted on Financial Post Bob Bell, founder of Guelph, Ont.-based Wike, makers of versatile bicycle trailers, is excited about growth opportunities outside Canada. [Read More…]   Practitioners name top supply chain schools, certifications, posted on DC Velocity Which university…