FCPF Considerations

Looking Ahead at the Financial Consumer Protection Framework (FCPF) for the Next 12 Months

November 22, 2023 2:45pm

David Merriby
VP - Chief Compliance Officer at Amex Bank of Canada
American Express

Andrew Oakden
Chief Compliance Officer
HomeEquity Bank

Taha Patoli
Deputy Chief Compliance Officer
Coast Capital Savings

Mark Pratt
SVP, Chief Legal & Compliance Officer, Personal & Commercial Banking, Canada
BMO Financial Group

Pina Ferlisi-Sartor
AVP Compliance and Deputy COO
Laurentian Bank

Moderator:

David Chesworth
AVP & Chief Client Protection Officer, Regulatory Compliance
Canadian Western Bank

Strengthening your complaint-handling process and optimizing your whistleblowing program are essential steps in complying with the FCPF and maintaining a high standard of consumer protection. During this panel, we will explore considerations for both aspects, including:

  • Enhancing consumer protection and building trust among customers and stakeholders through a strong whistleblowing program
  • Establishing an independent and impartial committee to handle whistleblower reports to help avoid conflicts of interest and ensure a fair assessment of the reported concerns
  • Regularly communicating the existence and effectiveness of the whistleblowing program to employees, stakeholders, and the public