Day 1 - Tuesday, November 17, 2020

9:00
Opening Remarks from the Chair
9:15

Regulator Townhall

Adjusting Operations to Meet Expectations and Avoid Compliance Missteps During and After COVID
10:15
Navigating Shifts in the Global Economy and Impending Changes Under the CDIC Act
10:45
Networking Break
11:00
Consumer Protection: How to Align Operations with Bill C-86 Provisions and Promote Fair and Equitable Dealings
12:00
Networking Lunch
1:00
Afternoon Breakouts
2:00

Spotlight on Market Conduct

Top 5 Lessons from Recent Enforcement Actions
3:00
Networking Break
3:15

Internal Investigations

How to Leverage Technological Tools and Techniques to Detect and Deter Misconduct
4:00
Industry Executive Fireside Chat: Leveraging Human and Financial Resources to Meet Higher Compliance Expectations
5:00

Networking Reception

Tools and Techniques to Build and Retain Skilled, Agile Compliance Teams
5:45
Day One Concludes

Day 2 - Wednesday, November 18, 2020

9:00
Opening Remarks from the Chair
9:15
Cyber Security & Privacy Compliance in an Increasingly Digital Economy: A Playbook for Protecting the Organization and the Client
10:15

Third Party Risk Management

Establishing the Right Metrics and Monitoring Practices to Meet Regulator Outsourcing Requirements
11:15
Networking Break
11:30

Ethics Training with Live Polling

Minimizing Misconduct Risks: Tools and Techniques to Promote Integrity, Ethics and a Culture of Compliance
12:30
Break *Meet a Mentor starting at 1:00pm*
1:30
Afternoon Breakouts
2:30
Networking Break
2:45
Determining When to De-risk: Top 5 Major Pitfalls to Avoid when Ending a Client Relationship
3:45

Live Polling Session

Conducting Robust Risk Assessments in a Shifting Regulatory Landscape
4:30
Conference Concludes

Day 1 - Tuesday, November 17, 2020

9:00
Opening Remarks from the Chair

Danielle Lin
Vice President Canadian Banking & Consumer Legislation Compliance
TD Bank Group

9:15

Regulator Townhall

Adjusting Operations to Meet Expectations and Avoid Compliance Missteps During and After COVID

Guillaume Giguère
Manager, Examinations Compliance
FINTRAC

Anie Stuart
Managing Director
Culture and Conduct Risk Division

OSFI

  • Gain guidance on regulatory flexibility due to COVID and the implications for future assessments and adjudication of breaches
  • Leveraging insights on new operational risks for remote teams
  • Align operations with regulator plans for the resumption of obligations to avoid missteps
  • Managing emerging conflicts between offering services and health and safety

10:15
Navigating Shifts in the Global Economy and Impending Changes Under the CDIC Act

Peter Routledge
President & CEO
CDIC

Examine the economic outlook for Canada and key changes under the CDIC Act that that will impact your organization on a new timeline due to COVID. Ensure your organization has hit recent compliance targets and is on track to operationalize changes with guidance on data system requirements and the Co-owned and Trust Deposit By-law.

10:45
Networking Break
11:00
Consumer Protection: How to Align Operations with Bill C-86 Provisions and Promote Fair and Equitable Dealings

Judith Roberston*
Commissioner
FCAC

Brigitte Goulard
Senior Counsel
Torys LLP
Former Deputy Commissioner, FCAC

  • Adjusting operations to align with enhanced policy and procedure requirements under the bank act
  • Examining examples of fair and equitable dealings with vulnerable consumers
  • Understanding how the FCAC will ingest complaints and associated technical requirements for financial institutions
  • Preparing for provisions under the FCAC Act: Learn how the regulator will be applying auditing and enforcement power
  • Developing compliant sales practices for virtual or non-face-to-face interactions

12:00
Networking Lunch
1:00
Afternoon Breakouts

Suhuyini Abudulai
Partner
Cassels Brock and Blackwell LLP

Compliance professionals must manage a wide range of risks and stay up to speed with ever evolving regulations. These concurrent sessions have been designed to provide you with an opportunity to enhance your knowledge across different compliance disciplines.

The first series of sessions will examine global trends in the regulatory environment and what they mean for your organization. We invite you to customize your agenda by selecting one to attend.

Top 10 Developments in Regulatory Compliance to Watch Around the World and the Implications for your Organization

Stream 1
Financial Crime — Examining the Top 10 Trends in AML & Financial Crime to Prepare Your Organization for a Shifting Regulatory Landscape

Stream 2
Technology — Assessing 10 Opportunities in the RegTech, FinTech and the Digital Landscape

Stream 3
Conduct, Compliance Culture and Consumer Trust — 10 Emerging Areas of Focus for Regulators: Examining Consumer Protection and Privacy Controls Globally

2:00

Spotlight on Market Conduct

Top 5 Lessons from Recent Enforcement Actions

Cullen Price
Manager, Market Abuse
Ontario Securities Commission

Charles Corlett
Director, Enforcement Litigation
IIROC

  • Understanding implications of recent regulatory developments
  • Examining compliance oversight failures for FX traders
  • Extracting compliance lessons from recent cases of market manipulation and insider trading
  • Analyzing enforcement of whistleblower reprisal rules under the Securities Act

3:00
Networking Break
3:15

Internal Investigations

How to Leverage Technological Tools and Techniques to Detect and Deter Misconduct
4:00
Industry Executive Fireside Chat: Leveraging Human and Financial Resources to Meet Higher Compliance Expectations

Mark Pawelek
Chief Compliance Officer
Chief Privacy Officer & Member Concerns Officer

Motusbank

Jennifer O’Riordan
Vice President & Chief Compliance Officer
Amex Bank of Canada

  • Leveraging new tools to communicate strategic objectives and values
  • Finding opportunities for workflow efficiencies through centralization or automation
  • Providing effective internal oversight and training to remote compliance teams
  • Planning for the future: insights on how industry leaders are pivoting during the pandemic to ensure compliance

5:00

Networking Reception

Tools and Techniques to Build and Retain Skilled, Agile Compliance Teams

Senior Representative*

Toronto Finance International

5:45
Day One Concludes

Day 2 - Wednesday, November 18, 2020

9:00
Opening Remarks from the Chair

Danielle Lin
Vice President Canadian Banking & Consumer Legislation Compliance
TD Bank Group

9:15
Cyber Security & Privacy Compliance in an Increasingly Digital Economy: A Playbook for Protecting the Organization and the Client

David Goodis
Assistant Commissioner
Office of the Information & Privacy Commissioner of Ontario

Imran Ahmed
Partner
Blakes, Cassels & Graydon LLP

Maryann Besharat
Vice President, Legal & Compliance
Intact Financial Corporation

  • Mitigating heightened cyber risks: How to effectively prepare your organization for a cyber incident
  • Equipping your remote workforce with the tools, policies and procedures to protect against fallout
  • Learn about privacy regulators’ expectations for cybersecurity, and decisions and guidance documents
  • Navigating differences in the provisions under PIPEDA and the impending legislation under Bill 64 in Quebec
  • Managing operations where the technological is expedited and privacy component lags
  • Building a Data Ethics framework: research, stakeholders, the role of Legal and Compliance
  • Crafting effective communication: What to say to your customers about Data Ethics

10:15

Third Party Risk Management

Establishing the Right Metrics and Monitoring Practices to Meet Regulator Outsourcing Requirements

Tracy Laufer
Director, Operational Risk Division
OSFI

  • Applying a risk-based approach to outsourcing activities
  • Setting clear, enforceable contracts with vendors
  • Strengthening effective monitoring and oversight: Best practices for engaging with vendors
  • Exploring examples of strong vendor oversight from the regulator
  • Establishing safeguards to ensure compliance with legislative requirements for location of records
  • Building a contingency plan for potential service disruptions to ensure business lines remain operational and compliant

11:15
Networking Break
11:30

Ethics Training with Live Polling

Minimizing Misconduct Risks: Tools and Techniques to Promote Integrity, Ethics and a Culture of Compliance

Ula Ubani
Chief Ethics & Conduct Officer
BMO Financial Group

Karianne Dale*
Vice President, Enterprise Conduct, Group Risk Management
RBC

  • Understanding the influences and biases that lead to personal misconduct
  • Bringing your team up to speed on ethics law and regulations for financial services
  • Building an effective code of conduct along with a corporate culture that demonstrates those values
  • Analyzing Ethical Dilemmas: Learn where teams are most at risk of failing to meet standards
  • Applying best practices for complex decision-making to protect against ethical, reputational and financial risk

12:30
Break *Meet a Mentor starting at 1:00pm*
1:30
Afternoon Breakouts

David Chesworth
Chief Consumer Protection Officer, Regulatory Compliance
Canadian Western Bank

Compliance professionals must manage a wide range of risks and stay up to speed with ever evolving regulations. These concurrent sessions have been designed to provide you with an opportunity to enhance your knowledge across different compliance disciplines.

This series of sessions will take a closer look at Canadian regulations and specific strategies and solutions for your compliance program.

From Zero to Sixty: A Practical Roadmap for the Canadian Regulatory Compliance Landscape

Stream 1
Financial Crime — Fine-tuning Investigations, Documentation and Reporting to Meet Regulatory Obligations under the PCMLTFA

Stream 2
Technology — Meeting your Match: Analyzing the Latest Digital ID Tools, Applications and Regulations

Stream 3
Compliance Culture and Consumer Trust — Strategies for Implementing a Complaint Handling Program that Meets Bill C-86 Requirements

2:30
Networking Break
2:45
Determining When to De-risk: Top 5 Major Pitfalls to Avoid when Ending a Client Relationship

Michael Burgess
Senior Manager, Major Investigations/Demarkets
BMO Financial Group

Gerry McGeachy
Partner
Graydon McGeachy Law

  • Exploring de-risking beyond a variant on “KYC” and “CDD” onboarding issues: Understanding contractual obligations to the client and managing their expectations
  • Setting de-risking criteria and executing the decision-making process in the context of a clear risk tolerance framework
  • The special case of AML and TF risk – more than just a regulatory issue: How to avoid reputational, financial and other risk including ethical concerns and even potentially criminal liability due to amendments to the Criminal Code in June 2019

3:45

Live Polling Session

Conducting Robust Risk Assessments in a Shifting Regulatory Landscape

Asad Rauf
Vice President & Chief Compliance Officer
SBI Canada Bank

Risk assessments are a critical and mandatory task for financial institutions at an enterprise level as stipulated under the OSFI E-13 framework as well as FINTRAC’s ongoing monitoring requirements. Understanding and managing your compliance risk exposure requires an effective framework for assessment and management. In this session you will learn to how to:

  • Meet regulator expectations: identifying common deficiencies that come up in examinations
  • Devise a methodology that moves from qualitative to quantitative risk assessment
  • Harness insights from the risk assessment and operationalize a risk-based approach

4:30
Conference Concludes