This interactive, in-depth session will examine the differences between a discipline investigation and how to triage internal complaints to determine an accurate response. Benefit from practical takeaways, smaller-group discussion and speaker-prepared reference materials for your work after the conference.

Part I: Taking stock of emerging complaints

• Analyzing the most common complaints against officers, including:
• Validating the complaint
• Gauging the level of severity
• Performance actions taken against the officers
• Actions communicated to the complainant and/or general public

Part II: Triaging Complaints

• Conducting a discipline investigation under the provinces’ respective Police Service Act and Police Act
• Triaging workplace complaints against a police employee
• Actions to resolve employee conflicts and/or performance challenges internally
• Examining the threshold for escalating a performance challenge to a discipline investigation
• Best practices for “no contact provisions”
• Addressing specific challenges for employees under probation
• Determining the threshold for dismissal

Part III: Action Items

• How can the role of a police agency as a customer service provider reduce complaints?
• What role can public education campaigns and community policing initiatives play in reducing complaints?
• Assessing the correlation between training initiatives and a reduction in complaints