The Canadian Institute’s 11th Annual Winning HR Practices of the

Best Employers in Canada

Wednesday, April 27 to Thursday, April 28, 2011
Metropolitan Hotel, Toronto, Ontario

DAY ONE – WEDNESDAY, APRIL 27, 2011

8:00 Registration and Coffee Served

8:45 Opening Remarks from the Conference Chair

Jill Birch
Principal and National Capability Lead – Market Development
Leadership Solutions Practice
Knightsbridge Human Capital Solutions

9:00 KEYNOTE: Learning from the Best: How Canada's Best Managed Companies Create a High Performance Leadership Culture

Dr. Vince Molinaro Ph.D.
Managing Director, Leadership Solutions
Knightsbridge Human Capital Solutions
Author, Leadership Gap and Leadership Solutions
Canada’s 50 Best Managed Companies 2010

Knightsbridge, a leader in human capital advice and solutions and also one of Canada’s 50 Best Managed Companies, conducted a survey in 2010 to better understand the people strategies and practices of Canada’s 50 Best Managed Companies. One of the major findings of “Learning from the 50 Best” was that the most sustainable source of differentiation and competitive advantage came from building a strong leadership culture.

In this presentation Dr. Vince Molinaro will explain:

  • What leadership culture is and why it is the ultimate differentiator
  • The four types of leadership cultures and the key actions required to build this strong culture to accelerate high performance
  • The leadership role that leaders can play to build strong leadership cultures

9:45 CASE STUDY: Linking Corporate Culture with Performance Management: Opportunities for Creating a Strategic Competitive Advantage

Anita Russell
Vice President HR, National Leader - Peopleworks
Flight Centre Canada
50 Best Employers in Canada 2011
Alberta’s Best Workplaces 2010
Canada’s 10 Most Admired Corporate Cultures 2010
North America’s 50 Most Engaged Workplaces 2010

  • How to define your corporate culture and successfully attract best-fit employees
  • What role brand messaging plays in defining corporate culture
  • Creating a corporate talent strategy and Employee Value Proposition Statement
  • Developing a “learning culture” for your biggest assets

10:30 Networking Refreshment Break

10:45 DECODING Young Employees: How to Attract, Engage and Retain Your Future Workforce

Eric Meerkamper
President, DECODE

Based on DECODE’s 16 years of experience in understanding young employees, and new findings from its annual “Top Campus Employers” study of Canadian College and University students (over 27,000 respondents in 2010), this presentation will help you understand:

  • What young employees really want
  • How to best attract, engage and retain them
  • Who are the most desired employer brands, and why they are popular
  • Why companies who build “LifeStage” employee strategies will excel

11:30 CASE STUDY: Managing Communications and Employee Expectations with Difficult Messages

Brad Lutz
Director, Human Resources
Wellington West Holdings Inc.
50 Best Employers in Canada 2011

Even when business is solid and profitable, there are decisions to be made and actions to be taken that are not likely to be perceived positively. Wellington West’s growth trajectory has brought wonderful and unique challenges – including some difficult and unpopular decisions. This case study will provide tips and proven methods for delivering difficult news to your organization and proactive communications strategies to manage employee expectations including:

  • Using the employee ownership advantage
  • Creating the need for change
  • The freedom (and importance) of transparency and collaboration
  • The valuable role of opinion leaders
  • The impact of quick victories

12:15 Networking Luncheon for Delegates and Speakers

1:30 BEST PRACTICES: Empowering a High Performance Organization

Nitin Kawale
President, Cisco Systems Canada Co.
50 Best Employers in Canada 2011
100 Best Companies to Work for in Canada
Best Employers in the Greater Toronto Area 2011
Canada’s Top Campus Employers 2010

  • How to successfully drive employee engagement to achieve passion, commitment and empowerment
  • Why employee engagement matters and why it is a process every company needs to adopt
  • The use of technology to achieve collaboration, productivity, innovation and business success
  • Leadership versus management
  • Corporate social responsibility – where employees and companies accomplish great things

2:15 Strategic Communications: Connecting with Employees Across the Organization

Moderator:

Dr. Vince Molinaro Ph.D.
Managing Director, Leadership Solutions
Knightsbridge Human Capital Solutions
Author, Leadership Gap and Leadership Solutions
Canada’s 50 Best Managed Companies 2010

Panelists:

Nitin Kawale
President, Cisco Systems Canada Co.
50 Best Employers in Canada 2011
100 Best Companies to Work for in Canada
Best Employers in the Greater Toronto Area 2011
Canada’s Top Campus Employers 2010

Ave Lethbridge
Vice President, Organizational Effectiveness
and Environment, Health & Safety
Toronto Hydro-Electric System Limited
Canada’s Greenest Employers 2010
Canada’s Top 100 Employers 2011
Canada Top Family-Friendly Employers 2011

Bill Pallett
Senior Vice President, People Resources
Delta Hotels and Resorts
50 Best Employers in Canada 2011
Best Workplaces in Canada 2010

  • Best practices for communicating effectively with all types of employees, including remote workers, multi-site and global offices, contract and part-time employees, and unionized workers
  • Innovative use of technology to break the communications barrier
  • Communication strategies across generations and the impact of social media

3:15 Networking Refreshment Break

3:30 CASE STUDY: Aligning Corporate Social Responsibility (CSR) with Corporate Strategy

Kaz Flinn
Vice President, Corporate Social Responsibility, Scotiabank
Board Member, Canadian Business for Corporate
Responsibility (CBSR)
50 Best Employers in Canada 2011
50 Most Socially Responsible Corporations 2010
Best Workplaces in Canada 2010
Canada’s Best Diversity Employers for 2010
Greater Toronto’s Top 90 Employers 2010
The Green 30 2010

  • Developing a CSR plan that aligns with corporate goals
  • The integration of CSR in the organization and the impact on employee engagement
  • How CSR impacts brand recognition
  • Steps to ensure program sustainability
  • Effective engagement and communication with internal and external stakeholders

4:15 INTERACTIVE IMPROV From Millennium to Boomer: Engagement Strategies for a Multi-generational Workforce

Steve Johnston
President
Second City Communications

The Second City Communications group applies the fundamentals of theatre improvisation to the workplace setting to demonstrate how fostering an engaged workplace with truthful, transparent, open and honest communication can create a sense of ensemble and inclusiveness in a multigenerational workforce:

  • How to motivate different generations to increase productivity
  • Exploring multi-generational communication styles – both positive and negative – that define and impact workplace culture
  • Illustrating the effect of positive language on building high-performing teams and engaged associates
  • How to build stronger engagement across your team with generation-appropriate communications

5:15 Chair's Closing Remarks and Conference Adjourns

Networking Cocktail Party Sponsored by:

DAY TWO – THURSDAY, APRIL 28, 2011

8:00 Coffee Is Served

8:45 Opening Remarks from the Conference Chair

Jill Birch
Principal and National Capability Lead – Market Development
Leadership Solutions Practice
Knightsbridge Human Capital Solutions

9:00 KEYNOTE: Breaking the Leadership Mold: An Executive’s Guide to Achieving Organizational Excellence

Dr. Rosie Steeves
President
Executive Works
Author, Breaking the Leadership Mold: An Executive’s
Guide to Achieving Organizational Excellence
Former Executive Director
Outward Bound Western Canada

In this thought-provoking and bold presentation, Dr Steeves will identify ways in which senior executives and managers can respond to the challenges of today and shed the vestiges of days gone by. Not afraid to state the hard truths regarding employee's views of their executives, Dr Steeves will present data that may surprise and shock many a senior leader. She will outline proven strategies that executives can use to learn what employees really think of those at the top. Exploring how this impacts organizational effectiveness, Dr Steeves will show executives how to gain a competitive advantage by developing their own leadership in ways they have not previously done. She will present realistic and proven strategies to help today's leaders manage their host of conflicting priorities and lead in ways that meet the needs of their employees in today's complex and challenging environment.

In this presentation Dr Steeves will outline:

  • How to create an engaged organization through effective executive leadership
  • How to overcome systemic and traditional barriers to effective executive leadership
  • How to develop a collaborative and effective senior leadership team

10:00 Networking Refreshment Break

Book Signing with Dr. Rosie Steeves

10:20 EMPLOYEE PANEL: Inspirational Employers: Developing High Performance Leaders Within

In this all-employee panel you will hear personal examples of how employers inspired employee-driven innovation and new initiatives which translated into added value across the organization.

Dr. Rosie Steeves
President
Executive Works

Panelists:

Manak Dhillon
Manager, Beverly Place
Greater Edmonton Foundation: Housing for Seniors
50 Best Small & Medium Employers in Canada 2011

Karen Boyiakis
Sales Co-ordinator
StarTech.com
50 Best Small & Medium Employers in Canada 2011

Robert Housez
General Manager
Delta Meadowvale Resort & Conference Centre
Delta Hotels and Resorts
50 Best Employers in Canada 2011
Best Workplaces in Canada 2010

Krista Hamstra
Training Consultant
McDonald’s Restaurants of Canada Ltd.
50 Best Employers in Canada 2011
Best Employers in the Greater Toronto Area 2011
Canada’s Top Employers for Young People 2010
Top 50 Socially Responsible Corporations 2010

11:30 BEST PRACTICES IN ONBOARDING: Making a Good First Impression for Lasting Success

Ave Lethbridge
Vice President, Organizational Eff ectiveness
and Environment, Health & Safety
Toronto Hydro-Electric System Limited
Canada’s Greenest Employers 2010
Canada’s Top 100 Employers 2011
Canada Top Family-Friendly Employers 2011

  • Linking corporate strategic goals with employee on boarding
  • How to deliver tangible and intangible benefits of employee engagement, commitment and productivity through innovative on boarding strategies
  • The integration of on boarding and technology for a more streamlined implementation approach and greater value

12:15 Networking Luncheon for Delegates and Speakers

1:30 PANEL: Attracting & Retaining Top Talent on a Limited Budget: Best Practices from SMEs

Many organizations continue to face tight budget restrictions as they recover from the recent recession. In this panel
discussion you will learn how some Best Small and Medium Employers have implemented innovative strategies that can be used by any size employer to attract and retain top talent within the confines of much smaller budgets.

Paula Deering
Human Resources Manager
Peel Senior Link
50 Best Small & Medium Employers in Canada 2011

Sandra Grant
Human Resources Manager
StarTech.com
50 Best Small & Medium Employers in Canada 2011

Tracy MacLeod
Director, HR
Greater Edmonton Foundation: Housing for Seniors
50 Best Small & Medium Employers in Canada 2011

2:30 Yoga for Inner Balance

Presented by:

2:45 Networking Refreshment Break

3:00 CASE STUDY: Strategic Mentoring, Succession Planning & Knowledge Capture for an Aging Workforce

Kish Kapoor
President, Wellington West Holdings Inc.
50 Best Employers in Canada 2011

  • Knowledge transfer; gathering tacit knowledge before the employee retires
  • Succession planning, retirement planning and mentoring strategies

3:45 TORONTO CASE STUDY: A Labour Market in Transition: What Employers Can Do to Develop a Skilled, Inclusive and Adaptable Workforce

Karen Charnow Lior
Executive Director
Toronto Workforce Innovation Group

This presentation will focus on the research from the 2010 and 2011 Toronto’s Opportunities and Priorities (TOP) report, which is published annually by the Toronto Workforce Information Group.

Key highlights to be discussed include:

  • Interview results from Toronto employers across key economic sectors including finance and financial services, retail trade, hospitality and arts and culture
  • Overview of the key skills and qualifications employers seek
  • Identification of gaps in employment training and preparation programs designed to fill those gaps

This session will also describe the findings of the report “An Economy Out of Shape: Changing the Hourglass”, which examines the implications of an economy in which the top and bottom are large and growing and the middle is narrow, indicating that there is little mobility and a need for policies and programs that support career pathways and greater mobility in the labour force. The report also analyzes the growing “knowledge sector”, including the lack of knowledge jobs for new graduates and qualified newcomers.

The implications for employers and best practice recommendations will be offered as part of this presentation.

4:30 Chair’s Closing Remarks, Conference Concludes

POST-CONFERENCE WORKSHOP APRIL 29, 2011

9:00 a.m. – 12:00 p.m.

How Social Media is Transforming HR: Opportunities & Potential Pitfalls

Joseph Thornley
Chairman and Chief Executive Officer
Thornley Fallis Communications and 76design
Social Media continues to transform business management and more importantly the most valuable assets of any company — the people.

This workshop will provide an overview of how social media is being utilized in today’s workplace and the impact it is having on the HR function.
Specifically, you will learn:

    • What companies need to consider when developing a corporate policy for social media
    • How social media is being utilized in today’s workplaces including: blogs, wikis, podcast, tags, videos and social profiles
    • What to focus on when developing the business case for achieving buy in from top down and creating engagement rather than fear
    • Realistic timelines and easy to use metrics to gauge effectiveness
    • How HR managers can attract and nurture talent, knowledge and relationships across the entire company to improve overall productivity
    • Proven strategies for creating effective employment branding that drives brand awareness
    • Opportunities to utilize social media and its impact across different generations
    • Social media guidelines for transparency, integrity, confidentiality, privacy and oversight
    • How social media is expected to evolve going forward