Case Study
Guelph Police Service’s Unique RTOC for Small and Mid-Sized Departments – Blending A Video Streaming Model with Calls for Service Model

Daryl Goetz
Deputy Chief
Guelph Police Service

Jonathan Green
IT Director
Guelph Police Service
Join this session to hear about Guelph Police Service’s innovative approach to its new Community Safety Operations Centre (CSOC). Find out how the department used its $200k provincial guns and gangs grant to create a community-oriented centre, which amalgamates a call diversion model with a downtown-approved video streaming feeds, while employing accommodated officers. Session topics will include:
- Increasing public transparency through modified hours of service for the building to be open to the public
- Opportunity to embrace uniform officers requiring accommodation
- Modifying staff hours and responsibility to allow for greater call intake increase of video evidence from store thefts being sent to our CSOC
- Mapping and registering private camera locations
- Examining what can and cannot be done regarding privacy parameters