Real Time Crime Center Operations & Tech Integration

This session will explore the different models for a real time operation center from a community-based model to a cyber fusion center. What does real-time operational support for front line officers look like within each model?

• Analyzing the differences between an RTCC and other communication, information, command and dispatch centers
• Reactive vs. proactive vs. predictive
• Tactical resources
• Communicating your vision throughout your organization
• How to stay on course when leadership changes
• Balancing competing interests within the organization
• How is the center’s mission/mandate improving public safety and officer efficiency

This session will delve into how to conduct a gap analysis for implementing the recommendations from the Mass Casualty Commission, published March 2023.

• Implementing five principles of effective critical incident response
• Ensuring emergency operational plans are current and utilized throughout all divisions.
• Determining supervision during a critical incident response
• Clarifying the roles and responsibilities during a critical incident response
• Commissioning an external expert review of its initial critical incident response training for front-line supervisors
• Packing a critical incident commander “ready go duty bag”
• Ensuring command is assumed as soon as possible after a critical incident begins
• Granting staff access to 911 call recordings at their desk
• Reviewing incident logging software to ensure that it allows call-takers and dispatchers to capture all information, and follow standard operating procedures

In this session, we will explore how the Vancouver Police Department is leveraging Big Data to enhance operational decision-making and critical incident management capabilities. Dr. Ryan Prox, an expert in crime analytics, will discuss the following key points:

Streamlining Data from Multiple Databases:

• Addressing the challenge of integrating data from various sources
• Developing action-based intelligence through data analysis

Technology and Real-Time Crime Centers (RTCC) / Operations Command Centers (OCC):

• Examining the tools used by RTCCs and OCCs
• Enhancing front-line situational awareness
• Coordinating resources for supporting community safety

During this session speakers will discuss the strategies employed when responding to a protracted incident such as a protest, kidnapping or person in crisis.

• Examining the responses and approaches used during a protracted events
• Analyzing how the incident was resolved and what worked/fell short
• Pointers for planning to execution, including who gets involved and when
• Scaling up and scaling down from different units and command, transitions and when it happens
• Planning for a demonstration that could escalate, while maintaining service to the rest of the city/region
• Addressing public perception and pressures

• Why we exist: The Center’s mandate and establishing Key Performance Indicators
• What we are doing now: Logging services and measuring data
• On track or off: Auditing the service’s efficiencies and service gaps
• Supporting our collaborators through change

Join this session to hear about Guelph Police Service’s innovative approach to its new Community Safety Operations Centre (CSOC). Find out how the department used its $200k provincial guns and gangs grant to create a community-oriented centre, which amalgamates a call diversion model with a downtown-approved video streaming feeds, while employing accommodated officers. Session topics will include:

• Increasing public transparency through modified hours of service for the building to be open to the public
• Opportunity to embrace uniform officers requiring accommodation
• Modifying staff hours and responsibility to allow for greater call intake increase of video evidence from store thefts being sent to our CSOC
• Mapping and registering private camera locations
• Examining what can and cannot be done regarding privacy parameters

• Types of Remote Piloted Aerial System Programs
• K Division Drone as a First Responder Trials
• Use of Patrol Led and DFR deployments and Real Time Operations
• Considerations when building a RPAS Program

• Communication and coordination
• Case Studies and real-life examples
• Challenges and solutions
• Community interaction and information sharing
• Overview of BJA RTCC Toolkit