Registration Opens

Opening Remarks from the Co-Chairs

Supt. Wallace Gossen
Real-time Operations and 911 Communications Centre
York Regional Police

C/Supt. Larry Montgomery
D/CROPS - Specialized Investigative & Operational Police Services
E Division, RCMP

Panel

Tech Integration: From BWC to LPR – How to Get Your Technology to Interface

Sgt. T.D (Trenton) Entwistle
National Body Worn Camera Program Manager, National Traffic Programs and Operational Technologies
RCMP

Staff Sergeant C.J. (Chris) Watkins
Manager, Digital Evidence / Recorded Patrol, Communications & Technology Services Bureau
Ontario Provincial Police

Mark Wood
Chief Revenue Officer
Fusus
(ret.) Lieutenant-Executive Officer
Indianapolis Metropolitan Police Department

• Examining the differences between an open platform, a closed platform and Video Management Systems
• Incorporating new hardware tech, and ensuring your hardware and software communicating correctly, including the integration street cameras, BWC and drone cameras
• Troubleshooting video, audio, camera resolution, positioning, lux rating, battery challenges
• Integrating upgrades with excising tech
• Solving data storage challenges, including in-house vs. cloud-based servers

Demo

Integrating and Enhancing Public Safety with Real-Time Solutions

Mark Wood
Chief Revenue Officer
Fusus
(ret.) Lieutenant-Executive Officer
Indianapolis Metropolitan Police Department

Networking Break

Panel

What Does Real Time Look Like: Balancing the Need for Immediate Response with the Benefits of Validated Intelligence

Supt. Daniel Alakas
Director of Operations, Field Support Bureau
Ontario Provincial Police

Major Michael J. McDonald (DE State Police Ret.)
Industry Specialist, Public Safety Software Enterprise, Intelligence-Led Policing
Motorola Solutions, Inc.

Explore the complex balance of delivering actionable validated intelligence to support frontline officers in real time.

• Supporting front-line officers
• Maintaining situational awareness
• Balancing the length of time needed to validate information with the need to respond immediately to active situations

AI Artificial Intelligence Think Tank

Colin Stairs
Chief Information Officer
Toronto Police Service

Nye Thomas
Executive Director
Law Commission of Ontario

This panel will explore the current and future capabilities of AI, its limitations and how best to leverage it for effective policing:

• Examining what AI can do broadly
• Exploring the functionality of AI in a crime center
• Utilizing AI and Machine Learning for predictive and preventative crime fighting
• Analysing the ramifications and legal impactions for citizen privacy, governance and equality
• Considerations for Machine Learning and how “teachable” software may learn embedded biases affecting marginalized people and marginalized neighbourhoods
• Debating what is good data, and whether historical data is a benefit to current and future policing initiatives

Demo

Metrics Tools Demo: Leveraging Tech for Prioritizing Calls

Ryan Evans
Senior Account Manager, Software
Motorola Solutions

• Methodology for prioritizing one call over another
• Itemizing which metrics are needed to accurately analyze the scenario and the necessary response, including resource deployment
• Calculating the public safety priority and value
• Planning resource deployment for time-of-day, time-of-year based on analytics

Networking Luncheon for Speakers and Delegates

Cross Border Panel

Key Initiatives and Lessons Learned from U.S. Information Centers

LT Miguel Holguin
Unit Head, Real Time Crime Center
North New Jersey State Police

Kevin McTiernan
Vice President, National Government Solutions
SS8 Networks

This panel will showcase operation centers from the United States, exploring how the center is addressing crime and community in its location, and lessons learned from day-to-day operations.

Networking Refreshment Break

Information Sharing with Third Parties: When You Need a Production Order from Social Media and Internet Providers

AJ Iafrate
Law Enforcement Outreach Lead
TikTok

• Analyzing when police need a production order from a third-party organization, such as a social media outlet or an internet provider
• Examining when third-party agencies can share private information, including IP addresses, with police for the purposes of an investigation and/or life threatening situation

Panel

How Chiefs are Prioritizing and Budgeting for the Future of Real Time Crime Fighting

Superintendent Joe Brar
Operational Support Division, Bureau of Community Policing
Calgary Police Service

C/Supt. Larry Montgomery
D/CROPS - Specialized Investigative & Operational Police Services
E Division, RCMP

Showcasing police departments at different phases of their real time operations and information centers, this session will highlight the perspectives of Canadian Chiefs of Police. Discover how they are prioritizing and planning for their RTCC, including what drives decision-making and investments in technology.

Closing Remarks from the Co-Chairs
Cocktail Reception Sponsored by:

Registration Opens

Early Riser Roundtable

Developing & Improving Training and Staffing Modules for Real Time Crime Centers

S/Sgt. Jack Meikle
Operations and Intelligence Command Centre (OICC)
Edmonton Police Service

During this interactive session, delegates are invited to join a small group discussion table of their choice to unpack real-world instances of staffing and training challenges from a variety of perspectives. Delegates are encouraged to bring their experiences to the table for a facilitate constructive conversation. Delegates will have the option to rotate tables at intervals.

Table One: Onboarding and Training Your Staff

• Civilian versus sworn officers

Table Two: Models for Shift Work

• Comparing different shift work models, including time-off
• Redundancy staffing
• Can staff be shared between partner agencies?

Table Three: Vetting and Career Advancement Planning

• Training your incident commander and developing your people
• What are the characteristics that you need in an Incident Commander?
• Creating hybrid cross-trained people

Panel

Leveraging Surveillance Technology within Privacy Law Limits – What Crosses the Line?

Imran Ahmad
Partner, Head of Technology, Co-Head of Information Governance, Privacy and Cybersecurity
Norton Rose Fulbright Canada LLP

David Goodis
Partner
INQ Law
Former Assistant Commissioner
Information and Privacy Commissioner of Ontario

Panel

Calculating the Real Cost and Communicating the Business Case to the Chief and Board

Brendan Dodd
Superintendent – Organizational Performance, Planning & Development
Windsor Police Service

Fraser Moffatt
Defence Scientist, Defence Research and Development Canada - Centre for Security Science
Department of National Defence

Why is a real time operation center a better value-for-money option than something else on the police shopping list? This session will crunch the numbers and explain how to communicate the value-add and ROI up the chain of command.

• Calculating the real cost of an operations center, from conception to operations and from architecture to staffing
• Communicating the public safety and officer safety pros and cons
• Budgeting and funding opportunities

Networking Break

AI, Data Science and Operational Efficiency: How to Measure Your Operations Center’s Performance and Taking the Next Step to Predictive Policing

Greg Stanisci
Senior Manager, Business Intelligence and Data Analytics
York Regional Police

Gurp Uppal
Director, BC RCMP Hub, Federal, Investigative Services and Organized Crime (FISOC)
RCMP

What does efficiency look like, what are the Key Performance Indicators, and how can it be measured? More importantly, can an efficient operation prevent crime? This session will delve into how capturing the right data from your operation can lead to proactive policing operations.

• How reports can be used for predictive policing and crime analytics
• Examining what reporting structures are in place, what is being measured and how often
• Are you measuring the right data to gauge your organizing efficiency, including calls for service and time on call
• Communicating reports to the executive

DEMO: Firearms Bail Dashboard

How Effective Information Management Can Support a Police Agency from Frontline Officers to Command

Shaun Hildebrand
Innovation Lead, Analytics and Innovation Unit, Business Relationship Management, ITC Command
Toronto Police Service

Ian Williams
Director, Information Management
Toronto Police Service

A look at the new provincial standard for bail compliance in Ontario. Toronto Police Service is using information management and data analytics for compliance checks for high-risk offenders. This session will discuss the core components of capturing and structuring data, as well as how to make the data functional for frontline officers.

• Determining how it can provide a better perspective of officer safety
• Standard data capture
• Internal system to government information
• Communicating with the courts

Networking Luncheon for Speakers and Delegates

Case Study

Establishing an Approved Vendor Program and Criteria for Approval

Norman Mendoza
Director, Architecture and Solutions Branch
Edmonton Police Service

Hear about the unique program which allows Edmonton Police Service to purchase technology based on a pre-approved vendor list, including buying video upgrades and integration software. This case study with examine EPS’ business program with Telus as well as other solution providers.

• Examining the business case for a pre-approved vendor, including timelines and budgeting for new technology
• Establishing a pre-approved vendor list, interacting and coordinating with solution providers
• Proactively sending pre-approval requirements to vendors
• Exploring how the program has allowed the police service to be more agile

Panel

Success Stories and Lessons Learned: How Crime Centers are Leveraging Real Time Techniques

Supt. Wallace Gossen
Real-time Operations and 911 Communications Centre
York Regional Police

Lance Parker
Duty Officer, OICC
Edmonton Police Service

Networking Refreshment Break

Panel

Developing & Improving Partnership Agreements

C/Supt. Larry Montgomery
D/CROPS - Specialized Investigative & Operational Police Services
E Division, RCMP

Janet Johnston
Analyst Supervisor / Superviseur Analyste
Real Time Intelligence Centre - BC (RTIC-BC)

S/Sgt Michel Ling
NCO i/c Operations NCO
Real Time Intelligence Centre-BC – RTICBC

• Delineating roles and responsibilities via MOUs and other partnership agreements, including:
• Sharing of resources including equipment, communication pathways, and office space
• Sharing of resources including personnel
• Information sharing and privacy considerations

Time to Call My Lawyer?: The Role of Legal Counsel in the Operations Center

Meagan Blake
Legal Counsel
Calgary Police Service

• How does the operations center’s mandate affect the role of legal counsel?
• Exploring the pros and cons of an embedded legal counsel representative
• When to seek advice from legal counsel, what is a legal question and when due diligence is necessary?
• Where is counsel in the communication sequence relative to the chain of command?
• Determining who is the lawyer’s client-and when the lines can get blurred

Closing Remarks from the Co-Chairs