Financial Consumer Protection Framework Deep-Dive Sessions

Part I: Top 5 Pitfalls to Avoid When Handling Customer Complaints within 56 Days

November 16, 2022 1:15pm

Marie Houde
VP, Chief Compliance Officer
Laurentian Bank

Jane Ratchford
Vice President, Compliance, Canadian Banking
Scotiabank

Waqas Rana
Vice President and Chief Compliance Officer
Old Republic Insurance Company of Canada

Moderator:

Lucie Tedesco
Counsel
McCarthy Tétrault LLP
( Former FCAC Commissioner )

For the first time in history, banks are required by law to manage complaints within a specific time period. Join this panel to learn the ins and outs of handling customer complaints in an effective and compliant manner.