Consumer Protection: How to Align Operations with Bill C-86 Provisions and Promote Fair and Equitable Dealings

November 17, 2020 11:15am

Teresa Frick
Director, Supervision
FCAC

Brigitte Goulard
Senior Counsel
Torys LLP
Former Deputy Commissioner, FCAC

Natalie Biderman
Managing Counsel
CIBC

  • Adjusting operations to align with enhanced policy and procedure requirements under the bank act
  • Examining examples of fair and equitable dealings with vulnerable consumers
  • Understanding how the FCAC will ingest complaints and associated technical requirements for financial institutions
  • Preparing for provisions under the FCAC Act: Learn how the regulator will be applying auditing and enforcement power
  • Developing compliant sales practices for virtual or non-face-to-face interactions