CASE STUDY

Modernizing Interagency Communications: How Implementing CAD Software is Improving Police and Fire Dispatch and Response

March 1, 2023 10:45am

Inspector Mark Bullock
Waterloo Regional Police Service
Co-Chair, Interoperability Sub-Committee
Ontario Association of Chiefs of Police

Hear Waterloo Regional Police Service discuss its newly integrated police and fire Computer Aided Dispatched (CAD) System. Hear how the CAD software is used to start an occurrence, dispatch officers, and maintain the status of all logged-in units.

  • Exploring the how the technology functions for maintaining the status of all logged-in units
  • Tracking the steps of the implementation process, including consolidating dispatch departments
  • Examining the potential benefits to public safety including response times for medical calls
  • Calculating the cost saving and return on investment