Gain proven strategies for enacting a sustainable transformation in your department or agency at The Canadian Institute’s 2nd Annual LEAN PROCESS IMPROVEMENT IN THE PUBLIC SECTOR event. Throughout the conference, you will learn how Lean—defined as “creating more value for customers with fewer resources”1—can help you do more with less. You will also have the opportunity to network with Lean practitioners at all levels of government, in crown corporations and the private sector from across Canada and the US.

Whether you are new to Lean or well into your Lean journey, this conference will be packed with hands-on presentations, interactive exercises, lively discussions and relevant case studies that will arm you with the information you need to craft or refine a Lean strategy.

Drive results with in-depth sessions that will streamline processes, optimize results and provide real value to the end user.

ENSURE THAT YOUR LEAN STRATEGY IS LINKED WITH ORGANIZATIONAL AND CULTURAL CHANGE GOALS: Take a long-term view of Lean as a corporate culture, not a corporate project, with insights from thought leaders in the Lean government space

ALIGN LEAN WITH OTHER CONTINUOUS IMPROVEMENT INITIATIVES: Consider how Lean can work hand-in-hand with existing continuous improvement initiatives and organizational goals

UNPACK STRATEGIES TO SUSTAIN LEAN EFFORTS FOR THE LONG HAUL: Hear from other government agencies on how to maintain corporate-wide commitment to, and engagement in Lean

GAIN INSIGHTS FROM REAL-LIFE EXAMPLES: Learn from the Lean challenges and victories of industry insiders at all levels of government

NETWORK WITH A DIVERSE GROUP OF PEERS: Take advantage of multiple networking opportunities to collectively brainstorm solutions to common problems

1 https://www.lean.org/WhatsLean/


This conference brings together Lean practitioners within the public sector to share practical case studies, effective strategies and leading practices for optimal and sustainable Lean process improvement initiatives.


Chief Administrative Officers; Chief Financial Officers; Chief Operating Officers; City Clerks; and Councillors.

Municipal, Provincial & Federal:

Directors, Managers, Analysts of:

  • Change Management
  • Design Thinking
  • Human Resources
  • Innovation
  • Lean
  • Organizational Development
  • Performance Management
  • Process Improvement
  • Quality Management
  • Service Delivery
  • Strategic Planning

Crown Corporations

Healthcare Services:

Vice-Presidents, Directors, Managers, Analysts and Supervisors of:

  • Corporate Performance
  • Performance Management
  • Organizational Development
  • Process Improvement
  • Business Transformation
  • Delivery Management

Representatives of:

  • Private Sector
  • Consulting Companies


Marriott Bloor Yorkville Hotel

90 Bloor Street East, Toronto, Ontario, M4W 1A7

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