AI and Automation: Exploring Opportunities to Augment Operations and Service Delivery

  • Enabling public sector teams to achieve efficiencies through automation innovation
    • Exploring opportunities to digitize, and build apps that will support teams in focusing on higher value tasks
  • Modernizing information and data management through automation tools
  • Demystifying generative AI, the pros, cons, and future considerations for use
    • Examining the cyber security and privacy considerations
    • Determining how it can augment public sector IT/IM projects
    • Exploring potential use cases and cautionary areas


Citizen Centred Design: Creating an Inclusive, Accessible Digital Service Experience

  • Identifying opportunities to simplify the end user experience
  • Using journey mapping as a team to identify and generate solutions to service delivery challenges
    • Ensuring the citizen experience with government services is consistently secure and efficient both digitally and in person
    • Designing services with accessibility, and inclusivity in mind
  • Integrating the front and back ends of services, ensuring the right internal processes, capabilities, and policies are in place to support the delivery of your services
  • Anticipating how digital service expectations will evolve with the next generation
  • Sharing and analyzing examples of private sector service experiences, what was learned and how it can be applied to public sector service delivery


Next Generation Workforce: Structuring Teams, and Leveraging Digital Tools for Project Success in a Hybrid Environment

  • Identifying the biggest pitfalls when integrating digital tools into workflows and how to avoid them
  • Determining the appropriate tool for the task
  • Assessing how collaborative tools continue to change how employees work – future opportunities, and current challenges including privacy considerations and hybrid work arrangements


Data Storytelling is Your Superpower: The Value of Data and Communicating it Effectively within Government

  • Developing data skills for the public sector
    • Examining types of data and the data process
    • Assessing the value of the data you have
    • Best practices for becoming a data communicator, and leveraging digital visualization tools
  • Exploring how different departments, employees are using data to derive actionable insights for the organization
  • Delve deeper into practical examples of challenges that come up on the data journey and how to work through them


Navigating the Ins and Outs of Digital Communications and Social Media in the Public Sector

  • Balancing the citizen engagement, and increased transparency with cyber security and privacy considerations
    • Assessing which online platforms and tools align with these goals
  • Determining the parameters of use – who can communicate, and on what channels?
    • Best practices, and risk mitigation measures
  • Measuring ROI from digital communications initiatives

Artificial Intelligence: Assessing the Implications for the Organization

  • How to improve secure posture
    • Privacy measures and protected information
  • Employee security considerations when using ChatGPT
    • Determining what data about the employee is safe to input
    • Examining risks of using it to assist with public sector projects


Threat Hunting and Cyber Threat Intelligence: Strategies for Tracking Down Advanced Cyber Adversaries

Moderator: Hamza Ahmed, Senior Cyber Security Specialist, Government of Canada

  • Assessing current threats and anticipating future tactics
    • Phishing—trends in how employees are being compromised including threat actors pretending to be employees, the use of malware
    • Creating robust employee cyber security training on these risks
  • Leveraging the latest tools and technology, API and AI


Securing the Cloud: Top Considerations for Creating a Safe Cloud Environment


Hybrid Workforce: Top Security and Privacy Pitfalls

  • Breaking-down usability barriers while ensuring protection
    • Application containment
    • Segmentation and limited access to legacy applications
    • Secure mobility for users
  • Examining how the creation of digital identities support the security ecosystem
  • Predicting infrastructure pain points and working through them
  • Creating a security roadmap for remote work: What safety practices and tools should be implemented?
  • VPN vs VDI
  • Remote Desktop Patching


Insider Threats – Detection and Prevention