Day 1 - Tuesday, January 23, 2018

8:00
Registration Opens and Refreshments are Served
9:00
Remarks from the Chair
9:15
The Changing Role of an Ombudsperson in the Wake of Bill 68
10:00
Investigating Harassment Complaints
10:45
Networking Refreshment Break
11:00
Investigating Organizational Risk Factors
12:00
How Blockchain Will Become an Indispensable Tool for Investigators
12:30
Networking Luncheon for Speakers and Delegates
1:45
Achieving Organizational Transparency through Fair Investigations
2:30
Best Practices in Investigative Interviewing
3:15
Networking Refreshment Break
3:30
Preserving Confidentiality and Privileged Information
5:00
Closing Remarks from the Chair and Conference Adjourns

Day 2 - Wednesday, January 24, 2018

8:30
Refreshments are Served
9:00
Remarks from the Chair
9:05
Completing More Efficient and Effective Investigations
9:50
Investigating Business and Regulatory Practices
10:30
Networking Refreshment Break
10:45
Investigating Corruption Across Jurisdictions
11:30
Ethics Check
12:30
Networking Luncheon for Speakers and Delegates
1:45
Successful Approaches to Media Management during an Investigation
2:30
Mastering the Legal Framework for Regulatory Investigations
3:15
Networking Refreshment Break
3:30
One Year Review of the Ontario Whistleblower Policy
4:30
Closing Remarks from the Chair and Conference Concludes

Day 1 - Tuesday, January 23, 2018

8:00
Registration Opens and Refreshments are Served
9:00
Remarks from the Chair

Stephen Schmidt
Vice President, Telecom Policy & Chief Reg Legal Counsel
TELUS Communications

9:15
The Changing Role of an Ombudsperson in the Wake of Bill 68

Rick O’Connor
Certified Specialist (Municipal Law: Local Government), City Clerk and Solicitor
City of Ottawa

A look at the mandatory and discretionary legislative amendments found in Bill 68: Modernizing Ontario’s Municipal Legislation Act, 2017 and how they will affect the Municipal Act, 2001, City of Toronto Act, 2006 and the Municipal Conflict of Interest Act.

  • Creating mandatory codes of conduct for government bodies and corporations
  • Providing additional governance and oversight mechanisms to record ethical conduct
  • Establishing and implementing an integrity commissioner role with broadened powers to investigate conflict of interest

10:00
Investigating Harassment Complaints

Jennifer White
Workplace Investigator and Trainer
Rubin Thomlinson LLP

As workplaces must deal with an increasing number of harassment allegations it is important to ensure these administrative investigations run smoothly and efficiently. Hear the top tips and suggestions for both internal and external investigator.

10:45
Networking Refreshment Break
11:00
Investigating Organizational Risk Factors

Lorraine Mastersmith
Partner
Gowling WLG

  • Evaluating the need for a corporate special committee, its function, scope and perceived outcome; including investigations into corporate fraud, cyber-attacks, and misrepresenting financials
  • Analyzing corporate risk and possible class action suits
  • Executing corporate diligence from hiring an executive to reputation investigations

12:00
How Blockchain Will Become an Indispensable Tool for Investigators

Kyle Kemper
Executive Director
Blockchain Association of Canada (BAC)

Blockchain is already being utilized by the financial industry, but is rapidly being adopted across a wide variety of sectors. Usage studies are taking place to track areas such as diamonds and livestock, as well as business licenses and university degrees. Applications for this technology are still emerging, and technology experts forecast that investigators will soon be utilizing this tool in their everyday work.

  • Exploring how investigators will use Blockchain as a tool
  • Understanding how Blockchain technology is being used by different sectors and how it can be applied to investigations
  • Gaining real-time access to transaction details and identifying discrepancies, and how this applies to different sectors

12:30
Networking Luncheon for Speakers and Delegates
1:45
Achieving Organizational Transparency through Fair Investigations

Natasha Danson
Associate
Steinecke Macuira LeBlanc

A look at how health care regulators are adopting Bill 87, to achieve greater transparency, and how authority and power has shifted during that change.

  • Questioning the transparency of an investigation
  • Improving transparency and accountability of investigation
  • Investigating professional discipline
  • Adapting investigative techniques to changes in organizational and structural changes, and knowing how it effects your results

2:30
Best Practices in Investigative Interviewing

Kerry Watkins
Lead Instructor
Toronto Police College

  • Establishing the goals of the interview and designing appropriate questions
  • Techniques for interviewing different types of people, from the elderly and the vulnerable to uncooperative and overzealous interviewees
  • Building a rapport with subjects and minimizing their anxiety
  • Differentiating between police investigations and non-criminal investigations

3:15
Networking Refreshment Break
3:30
Preserving Confidentiality and Privileged Information

Karen Manarin
Executive Director of Professional Regulation
Law Society of Upper Canada

Stephen Schmidt
Vice President, Telecom Policy & Chief Reg Legal Counsel
TELUS Communications

  • Defining different types of privilege and when it applies
  • Obtaining privileged information – how and when does this happen?
  • Using privileged documents to further an investigation
  • Impacts of the California District Court case In re Experian Data Breach Litigation (In Re Experian) (2017) and the ripple effect in Canada and Minister of National Revenue v. Iggillis Holdings Inc. and Ian Gillis Et Al., 2016

5:00
Closing Remarks from the Chair and Conference Adjourns

Day 2 - Wednesday, January 24, 2018

8:30
Refreshments are Served
9:00
Remarks from the Chair
9:05
Completing More Efficient and Effective Investigations

Jean-Claude Poirer
Senior Project Officer
Canadian Nuclear Safety Commission
Chairman at Community of Federal Regulators Administrative Monetary Penalty Working Group

  • Pros and Cons of Administrative Monetary Penalty regimes and applications for other industries
  • Improving compliance rates

9:50
Investigating Business and Regulatory Practices

Grace McSorley
Deputy Ombudsman
Ombudsman for Banking Services and Investments (OBSI)

  • Investigating systemic regulatory or business practice problems
  • Managing the unique challenges of conducting investigations regarding, and offering dispute resolution services to, vulnerable people

10:30
Networking Refreshment Break
10:45
Investigating Corruption Across Jurisdictions

Kenneth Jull
General Counsel
Competition Bureau (secondment)

  • Best practices for dealing with corruption and bribery in foreign countries
  • Handling corruption in third-party contractors and vendors
  • Understanding your legal capabilities across jurisdictions

11:30
Ethics Check

The Honourable J. David Wake
Integrity Commissioner
Office of the Integrity Commissioner

  • Identifying conflicts of interest, both real and perceived, and investigating within the ranks
  • Advocacy versus investigation: are you investigating on behalf of a complainant?
  • Privacy and disclosure considerations while ensuring transparency
  • Examining procedural fairness at various stages of an investigation
  • Staying within the scope of the investigation

12:30
Networking Luncheon for Speakers and Delegates
1:45
Successful Approaches to Media Management during an Investigation

Fred Jamieson
Food Safety Recall Specialist
Canadian Food Inspection Agency (CFIA)

  • Responding appropriately to media queries and interviews including what to disclose and what not to disclose
  • Using journalist sources and information for your investigations
  • Balancing the public’s right to know with keeping the public safe
  • Maximizing your version of events and minimizing spin and unfair angles
  • Tracking inappropriate employee behaviour in public spaces and managing employee behaviour on social media
  • Anticipating legal issues from interactions with the media

2:30
Mastering the Legal Framework for Regulatory Investigations

Kenneth Jull
General Counsel
Competition Bureau (secondment)

  • Across the Rubicon in search of due diligence, random tests and muddy waters
    • Dawn raids
    • Crossing the detention line
    • Statements from employees
    • Continuing regulator purpose
    • Applying the principles of natural justice to administrative investigations
  • Overlaps between the roles of administrative investigators and police investigators
  • Understanding how the investigative role differs from the function of a decision-making tribunal
    • Understanding the scope of your statutory authority
  • Assessing the authority of regulatory agencies under the Public Inquiries Act
  • Determining standards that apply to your organization
  • Classifying the context of non-criminal, quasi-criminal or criminal

3:15
Networking Refreshment Break
3:30
One Year Review of the Ontario Whistleblower Policy

Ashok Menen
Investigation Counsel
Ontario Securities Commission

  • Provide an overview of the OSC’s Whistleblower Program
  • How to build a case assessment team to focus on specific, timely and credible tips
  • Describe the operations of the OSC’s Office of the Whistleblower a year since its launch

4:30
Closing Remarks from the Chair and Conference Concludes