The Future of Gaming in Canada

Should the rise of online gaming be recognized as complimentary or cannibalistic to land-based gaming? Thoughts about all aspects of the online trend.

How will Canadian land-based gaming operators address the fact that their loyal client base is aging? Some casinos in Canada are starting to employ a new business model by deciding to focus almost entirely on entertainment, with gaming taking on a secondary role. Others are pushing for iGaming and attempting to reach the younger online generation. Come hear what executives from across Canada have to say about the future of the industry.

• Improving your bottom line
• Trends across Canada
• Should you be pushing your brand online?
• How do you prepare yourself for the possibility of another recession?
• Perspectives on staying competitive
• What are some of the big issues and new opportunities facing the industry in the near future?

Take this opportunity to make more business contacts in one hour than you would in a month. This interactive and fast-paced session lead by a moderator will provide you with important face-to-face networking time.-

• How do you get people to believe in what they’re selling?
• Creating an atmosphere of fun and entertainment
• Engaging seasoned employees
• How to attract and keep the best new employees

• The experience matters: consumer trends in hospitality and retail
• Proven approaches to create, nurture and mobilize customer loyalty in the hospitality industry
• How to reach target audiences through social media – case studies of mobilizing advocates to spread word of mouth advertising
• How to build great customer experiences as a brand differentiator

Where is the industry headed on a global scale? After attending this session, you will be able to react and make informed business decisions based on up to date and comprehensive knowledge about the trends and developments in gaming from around the world.

• Where should the responsibility lie?
• What are the ramifications if you offer voluntary self-exclusion programs - are you accepting responsibility when those individuals enter your casino?
• What are you allowed to do to stop self-excluded gamblers from entering your establishment?
• What is your liability to a problem gambler and where does that responsibility end?
• What remedies exist for casinos who implement self-exclusion programs?
• Assessing your risk of a class action law suit

• How do you enforce your policy?
• Repeat offenders: What do you do when a gambler continues to contravene your exclusion policy?
• Best practices to stop problem gamblers from entering your casino
  • A frank discussion about facial recognition systems
  • What innovative ideas have you put in place to address the issue?
• Does self-exclusion help the problem gambler, or is there a next step that can be taken?
• What specific provincial initiatives have been set up to address problem gambling behavior stemming from online gaming? Do they widely differ?

Canada may mirror its neighbor to the South, but in which ways? Obtain the latest and most comprehensive insider view of the recent developments in the United States regarding gaming, as well as the recent indictments, from Mr. Cabot who is widely regarded as the most reputable gaming attorney in the US.