Some common question our conference attendees ask:
- When will I receive my program material?
- When should I pay for the conference?
- How should I pay for the conference?
- Are the meals included?
- Can I register onto a workshop at the conference venue?
- Can I purchase additional copies of the conference materials?
- What if I miss the conference?
- How many attendees will be at my conference?
- How can I get to the venue?
- What about accommodation?
- What should I wear?
- Special Needs
- Delegate Substitutions and Cancellations
When will I receive my program material?
Delegates will receive a comprehensive set of program materials prepared by the speakers. These materials are intended to provide the participants with an excellent reference source after the event has taken place.
WE ARE GOING DIGITAL! As of May 1, 2012 The Canadian Institute is pleased to offer program materials electronically. All delegates will have access to review, download and print program materials prior to the start of the event. Access to the site will be live for 90 days after the event takes place in order to allow for late presentations to be uploaded.
Three or four days prior to the event registrants will receive an email from edocs@canadianinstitute.com containing instructions on how to access the site. This digital service replaces the CD-ROMs currently distributed to delegates online.
When should I pay for the conference?
Payment must be received prior to the conference.
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How can I pay for the conference?
Payment can be made online by credit card or you may send a cheque (check-ACI) or Wire Transfer or alternatively be invoiced to your company.
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Are the meals included?
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.
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Can I register onto a workshop at the conference venue?
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.
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Can I purchase additional copies of the conference materials?
You can purchase these at the venue, or online after the conference (look in our publications section on the website). You can expect your order to arrive 4 weeks after the conference date.
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What if I miss the conference?
Conference participants will receive a comprehensive set of conference materials prepared by the speakers, as an excellent reference source after the conference. If you have paid and are unable to attend, the conference materials will be shipped to you upon request only. Request must be received within 30 days upon conclusion of the conference.
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How many attendees will be at my conference?
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
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How can I get to the venue?
The hotel phone number is listed within the conference information. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.
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What about accommodation?
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information.
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What should I wear?
The dress code at the conference is business casual. The speakers usually come in business attire.
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Special Needs
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.
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Delegate Substitutions and Cancellations
Substitution of participants is permissible without prior notification. If you are unable to find a substitute, please notify The Canadian Institute in writing no later than 10 days prior to the conference date and a credit voucher will be issued to you for the full amount paid, redeemable against any other Canadian Institute conference. If you prefer, you may request a refund of fees paid less a 25% service charge. No credits or refunds will be given for cancellations received after 10 days prior to the conference date. The Canadian Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee. No liability is assumed by The Canadian Institute for changes in program date, content, speakers or venue.
The Canadian Institute reserves the right to cancel any conference it deems necessary and will, in such event, make a full refund of any registration fee, but will not be responsible for airfare, hotel or other costs incurred by registrants.
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